Privacy Policy

Last updated: 04 September 2018

WHAT IS THIS PRIVACY POLICY FOR? 

This privacy policy is for this website www.vestibu.com and served by Vestibu and governs the privacy of its users who choose to use it. The policy sets out the different areas where user privacy is concerned and outlines the obligations & requirements of the users, the website and website owners. Furthermore the way this website provide Services, processes, stores and protects user data and information will also be detailed within this policy. 

THE WEBSITE 

This website and its owners take a proactive approach to user privacy and ensure the necessary steps are taken to protect the privacy of its users throughout their visiting experience. This website complies to EU General Data Protection Regulation and requirements for user privacy.

COVERAGE

This Privacy Policy covers our treatment of information that we gather when you are accessing or using our Websites or Services or when you contact us in any manner. We gather various types of information, including information that identifies you as an individual (“Personal Information”) from our users, as explained in more detail below. 

DATA COLLECTION

When you use the Websites: We may collect any Personal Information that you choose to send to us or provide to us,  such as online form. If you contact us through the Websites, we will keep a record of our correspondence. 

When you use the Services: We receive and store information you provide directly to us such as name and e-mail address, to provide them with Services. The types of information we may collect directly from our customers and their users include: names, usernames, email addresses, phone numbers, company as well as any other contact or other information they choose to provide us or upload to our systems in connection with the Services. 

When you use the Websites: When you visit the Websites, we collect certain information related to your device, such as your device’s IP address, referring website, what pages your device visited, and the time that your device visited our Website. 

USE OF INFORMATION

Websites: We will use the information we collect via our Websites: 

- To administer our Website, our events and for internal operations, including troubleshooting, data analysis, testing, statistical and survey purposes; 
- To improve our Website to ensure that content is presented in the most effective manner for you and for your computer; 
- Analyze customers’ use of the Websites for trend monitoring, marketing and advertising purposes; 
- For purposes made clear to you at the time you submit your information – for example, to fulfill your request for a demo or to provide you with information you have requested about our Services; and 
- As part of our efforts to keep our Website safe and secure. 

Services: We may use the information we collect from our customers and their users in connection with the Services we provide for a range of reasons, including to: 
- To set up a user account, 
- Provide, operate and maintain the Services; 
- Process and complete transactions, and send related information, including transaction confirmations and invoices; 
- Manage our customers’ use of the Services, respond to enquiries and comments and provide customer service and support; 
- Send customers technical alerts, updates, security notifications, and administrative communications; 
- Investigate and prevent fraudulent activities, unauthorized access to the Services, and other illegal activities; and 
- For any other purposes about which we notify customers and users. 

We may also use the information you send to us via the Websites and/or Services, to communicate with you via email and, possibly, other means, regarding products, services, offers, promotions and events we think may be of interest to you or to send you our newsletter, if this is in accordance with your marketing preferences. However, you will always be able to opt-out of such communications at any time. 

DATA SHARING

We do not rent or sell your Personal Information to anyone. We may share and disclose information (including Personal Information) about our customers in the following limited circumstances: 

We also may use the information to communicate with you, for example, informing you about your account and security updates. And we may use the information to help make the ads you see on our ad-supported services more relevant.

We may share your information with third party vendors, consultants and other service providers who we employ to perform tasks on our behalf. These companies include (for example) our payment processing providers, website analytics companies (e.g., Google Analytics), product feedback or help desk software providers (e.g. Zoho), CRM service providers (e.g., Salesforce), email service providers (e.g., Sendgrid) and others. 

STORING YOUR INFORMATION AND RETENTION PERIOD
 
Your personal data is stored in datacenters in EU. We will not retain the personal data for a longer period than is necessary to achieve the purpose for which the data was collected. Information collected from visitors to our Sites will be kept in order to provide the required service. Once the service has been completed or you have unsubscribed the services, all information will be destroyed in accordance with our data retention policies.

DATA SECURITY

We use appropriate technical, organizational and administrative security measures to protect any information we hold in our records from loss, misuse, and unauthorized access, disclosure, alteration and destruction. Unfortunately, no company or service can guarantee complete security. Unauthorized entry or use, hardware or software failure, and other factors, may compromise the security of user information at any time. Among other practices, your account is protected by a password for your privacy and security. You must prevent unauthorized access to your account and Personal Information by selecting and protecting your password appropriately and limiting access to your computer or device and browser by signing off after you have finished accessing your account. 

USE OF COOKIES 

This website uses cookies to better the users experience while visiting the website. Where applicable this website uses a cookie control system allowing the user on their first visit to the website to allow or disallow the use of cookies on their computer / device. This complies with recent legislation requirements for websites to obtain explicit consent from users before leaving behind or reading files such as cookies on a user's computer/device.  Please see our cookie policy.

EXERCISING YOUR PRIVACY RIGHTS 

Under applicable data protection law you as a data subject may - provided that the respective legal requirements are met - have the right to: 
a). obtain confirmation as to whether or not personal data concerning you are being processed, and where that is the case, access to the personal data; 
b). obtain rectification of inaccurate personal data concerning you; 
c). obtain erasure of your personal data; 
d). obtain restriction of processing regarding your personal data; 
e). obtain a copy of personal data concerning you, which you actively provided, in a structured, commonly used and machine-readable format and to request from us that we transmit those data to another recipient selected by you; 
f). object, on grounds relating to your particular situation, to processing of personal data concerning you; 
g). withdraw your consent to the processing at any time; and 
h). lodge a complaint with a supervisory authority (in Norway: Datatilsynet). 

Should you require to exercise one or more of the above rights, please contact our Data Protection Officer at dpo@vestibu.com outlining your request and requirements. The consequence if you don't provide us with the necessary information, or require that such information is deleted, is that we may not be able to provide its services to you.  

CONTACT & COMMUNICATION 

Users contacting this website and/or its owners do so at their own discretion and provide any such personal details requested at their own risk. Your personal information is kept private and stored securely until a time it is no longer required or has no use, as detailed in the EU GDPR. Every effort has been made to ensure a safe and secure form to email submission process but advise users using such form to email processes that they do so at their own risk. 

This website and its owners use any information submitted to provide you with further information about the products / services they offer or to assist you in answering any questions or queries you may have submitted. This includes using your details to subscribe you to any email newsletter program the website operates but only if this was made clear to you and your express permission was granted when submitting any form to email process. Or whereby you the consumer have previously purchased from or enquired about purchasing from the company a product or service that the email newsletter relates to. This is by no means an entire list of your user rights in regard to receiving email marketing material. Your details are not passed on to any third parties. 

EMAIL NEWSLETTER 

This website operates an email newsletter program, used to inform subscribers about products and services supplied by this website. Users can subscribe through an online automated process should they wish to do so but do so at their own discretion. Some subscriptions may be manually processed through prior written agreement with the user. 

Subscriptions are taken in compliance with EU GDPR. All personal details relating to subscriptions are held securely and in accordance with the EU GDPR. No personal details are passed on to third parties nor shared with companies / people outside of the company that operates this website. Under the EU GDPR you may request a copy of personal information held about you by this website's email newsletter program. 

Email marketing campaigns published by this website or its owners may contain tracking facilities within the actual email. Subscriber activity is tracked and stored in a database for future analysis and evaluation. Such tracked activity may include; the opening of emails, forwarding of emails, the clicking of links within the email content, times, dates and frequency of activity [this is by no far a comprehensive list]. 

This information is used to refine future email campaigns and supply the user with more relevant content based around their activity. In compliance with EU GDPR subscribers are given the opportunity to un-subscribe at any time through an automated system. This process is detailed at the footer of each email campaign. If an automated un-subscription system is unavailable clear instructions on how to un-subscribe will by detailed instead. 

EXTERNAL LINKS 

Although this website only looks to include quality, safe and relevant external links, users are advised adopt a policy of caution before clicking any external web links mentioned throughout this website. (External links are clickable text / banner / image links to other websites, similar to; Folded Book Art or Used Model Trains For Sale.) 

The owners of this website cannot guarantee or verify the contents of any externally linked website despite their best efforts. Users should therefore note they click on external links at their own risk and this website and its owners cannot be held liable for any damages or implications caused by visiting any external links mentioned. 

SOCIAL MEDIA PLATFORMS 

Communication, engagement and actions taken through external social media platforms that this website and its owners participate on are custom to the terms and conditions as well as the privacy policies held with each social media platform respectively. 

Users are advised to use social media platforms wisely and communicate / engage upon them with due care and caution in regard to their own privacy and personal details. This website nor its owners will ever ask for personal or sensitive information through social media platforms and encourage users wishing to discuss sensitive details to contact them through primary communication channels such as by telephone or email. 

This website may use social sharing buttons which help share web content directly from web pages to the social media platform in question. Users are advised before using such social sharing buttons that they do so at their own discretion and note that the social media platform may track and save your request to share a web page respectively through your social media platform account. 

This website and its owners through their social media platform accounts may share web links to relevant web pages. By default some social media platforms shorten lengthy urls [web addresses] (this is an example: http://bit.ly/2p2itiw). 

Users are advised to take caution and good judgement before clicking any shortened urls published on social media platforms by this website and its owners. Despite the best efforts to ensure only genuine urls are published many social media platforms are prone to spam and hacking and therefore this website and its owners cannot be held liable for any damages or implications caused by visiting any shortened links.

UNDERAGE

We do not knowingly collect or solicit personal information from anyone under the age of 18. If you are under 18, please do not attempt to register for the Services or send any Personal Information about yourself to us. If we learn that we have collected Personal Information from a child under age 18, we will delete that information as quickly as possible. If you believe that a child under 18 may have provided us Personal Information, please contact us at support@vestibu.com. 

POLICY CHANGES

We’re constantly trying to improve our Websites and Services, so we may need to change this Privacy Policy from time to time as well. We will alert you to material changes by, for example, placing a notice on our Websites and/or by sending you an email (if you have registered your e-mail details with us) when we are required to do so by applicable law. You can see when this Privacy Policy was last updated by checking the date at the top of this page. You are responsible for periodically reviewing this Privacy Policy. 

QUESTIONS

If you have any questions or concerns regarding our privacy policies, please send us a detailed message to support@vestibu.com, and we will try to resolve your concerns.